Welcome To Serenity By KK's FAQ's
Here you can find answers to your questions...
Do you offer subscriptions?
Yes we do, most of our exquisite candles are refillable so we offer a refill subscription. We also offer a mystery box subscription. Head over to our subscription page to get yours now.
How should I properly care for and store my candles?
To get the most out of your SBK we highly recommend to burn your candle until a full melt pool has formed or no more than 3 hours. We highly recommend to also purchase an SBK wick trimmer and wick snuffer to make sure you are correctly extinguishing the flame and accurately trimming the wick after use. Most of SBK's candles come with lids so once your candle is out place the lid on top, if you have purchased a candle without a lid, a dust free area is best
Do you use lead-free wicks in your candles?
The core is a specially treated fibre that completely consumes the wick. Since the core of this advanced wick consists of fibres and not metal, it does not leave behind the unsightly metal wire protruding from the flame as it burns.
How long do your candles burn?
At SBK we have a wide range of candles which have a burn time from 6 hours to 60 hours.
What are your shipping destinations?
SBK works with Royal Mail who ship to over 230 countries which allows everyone to experience SBK. SBK is proud to work alongside Royal Mail, who is a trusted courier who is also contributing to become net zero by 2040.
What size candle is best?
If you have quite a large space it may be best to purchase a larger candle or multiple small candles. Remember to always keep your candle away from drafts to allow the scent to fill your space and not slip away.
Are SBK's scents safe?
We use a mixture of essential oils and fragrance oils. All our scents are vegan and cruelty free and do not contain any silicon or parabens. Please see the CLP label either on the base of your candle/diffuser or on the packaging
What wax do you use?
We use a very unique wax, it is a blend of soy and coconut wax. The wax is cuelty free and vegan, which means it contains no animal bi-products and aniamls are not used at any stage of its production. It is sourced sustainably, so we can offer our customers beautiful conscious candles.